Customer service hours are Monday through Friday 12pm-9pm PST.
Any emails or messages left after hours or during the weekend will be returned the next business day. If you have any questions or difficulty placing an order, please email me (Abi/ Luneth) at [email protected]
Return + Refund Policies
Luneth of the Fae LLC Is dedicated to provide the most positive shopping experience for all of our clients. If, for any reason, you are unsatisfied with your purchase, please contact [email protected] to request a return. Items in original condition are returnable for refund within 15 days of receipt. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you about the approval state of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.
Approval of Return
• Customised items are not eligible for return.
• To be eligible for a return, the item must be unused, in its original packaging and in its original condition without any damages. Any item not in its original condition, is damaged or has missing parts for reasons due to the client’s usage are not eligible for return.
To return the product, the client should send the shipment to the following address:
Luneth of the Fae
14032 COTEAU DR.
UNIT 1004
WHITTIER, CA
90604
Shipping charges are not refundable. We do not cover the shipping cost of a return.
We recommend returns be sent by U.S. Postal Service, FedEx, or UPS. It is also recommend that returns be insured for the full retail value of the merchandise as well a tracking number for your package.
Returns must be in unused condition and with all the original packaging including all tags, jewelry cards/tags, and boxes. Please keep your receipt for your records. NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION.
Luneth of the Fae LLC reserves the right to deny any unreasonable returns, and exchanges.
Shipping Policy
Shipping time is 3 to 7 business days.
Orders are usually processed within 1-2 business days except the following situations:
• Holidays
• Promotional Periods
Thank you so much for your support!
I hope you feel the love radiating out of the piece or pieces you've received!
♡~ Luneth